Service Delivery & Fulfillment Policy

01Order Confirmation

An order is confirmed when we receive the required signed approval or written acceptance, initial payment, and any information required to begin. You will normally receive an invoice, payment confirmation, email confirmation, proposal, or statement of work identifying the purchased service.

02Delivery Method

Services and deliverables are delivered electronically through one or more of the following:

• Email.
• Secure cloud-storage link.
• Project-management or client portal.
• Website, hosting, CRM, advertising, marketplace, or software account.
• Video call, recorded session, live consultation, or training platform.
• Deployment to a server, domain, application, or third-party platform authorized by the client.

No physical shipping is involved unless a written Order expressly states otherwise.

03Start Times

Unless stated differently in an Order, onboarding usually begins within one to three business days after cleared payment and receipt of required materials. Work cannot begin until necessary access, content, approvals, and instructions are provided.

04Project Timelines

Project timelines are listed in the proposal or statement of work. Timelines are estimates unless expressly identified as guaranteed. Delivery may be affected by:

• Delayed client feedback or approvals.
• Missing content, credentials, or access.
• Change requests or expanded scope.
• Third-party platform reviews, outages, or policy requirements.
• Technical dependencies, legal requirements, or events beyond reasonable control.

A client delay may extend the delivery date by at least the length of the delay and may require rescheduling based on team availability.

05Business Days

Unless otherwise stated, "business day" means Monday through Friday, excluding United States federal holidays and holidays observed by the assigned delivery team.

06Review and Acceptance

You should inspect each deliverable promptly. Unless an Order provides another review period, notify us of specific scope-related issues within five business days after delivery. If no written objection is received during that period, the deliverable may be considered accepted.

07Revisions

Included revisions are stated in the Order. Revision requests must be clear, consolidated, and consistent with the approved scope. New concepts, changed objectives, new pages, added features, expanded campaigns, or work based on previously rejected options may require additional fees and time.

08Access and Account Transfers

Where a project includes transfer of files, credentials, administrative access, source code, or account ownership, transfer occurs after all required payments are received and any third-party conditions are satisfied.

Clients are responsible for securing transferred accounts, changing passwords, enabling multi-factor authentication, and maintaining backups after handoff.

09Service Support

Post-delivery support, maintenance, warranties, response times, and support periods are limited to what is stated in the Order. General questions may be sent to contact@trivoradigital.com.

10Delivery Records

We may keep reasonable records of delivery, including emails, approval messages, file-transfer logs, access logs, meeting records, publication links, account activity, and project-management records. These records may be used for support, quality control, invoicing, and dispute resolution.

11Third-Party Platforms

Delivery involving advertising networks, app stores, search engines, social networks, payment providers, marketplaces, hosting companies, or other platforms may be subject to their independent review and approval. We cannot guarantee their acceptance, processing time, uptime, or continued availability.

12Contact

Questions about an order or delivery may be sent to contact@trivoradigital.com. Include your invoice number, company name, and project name.