Refund & Cancellation Policy

01Before Work Begins

If you cancel before work begins, we will generally refund amounts paid for services not yet started, less:

• Non-refundable payment-processing charges where permitted by law.
• Third-party expenses already purchased or contractually committed with your approval.
• Any onboarding, discovery, consultation, audit, or setup work already completed.

02After Work Has Begun

Once work begins, fees attributable to completed work, reserved capacity, approved milestones, discovery, strategy, setup, or delivered materials are non-refundable.

If a project is cancelled before completion, we will provide a reasonable accounting of work completed and may refund any prepaid amount clearly attributable to undelivered work, after deducting completed work and non-cancellable third-party costs.

03Deposits and Milestone Payments

Unless an Order states otherwise:

• A deposit secures project capacity and authorizes us to begin work.
• The portion of a deposit used for discovery, planning, setup, or reserved capacity becomes non-refundable when that work or reservation begins.
• Approved and completed milestone payments are non-refundable.
• Final files, ownership rights, account transfers, or production deployment may be withheld until full payment is received.

04Recurring Retainers and Subscriptions

You may cancel a recurring service by sending written notice to contact@trivoradigital.com before the next billing date or within the notice period stated in your Order.

Cancellation prevents future renewals. Fees for a billing period that has already started are generally non-refundable because staff time and capacity are reserved for that period. We may continue services through the end of the paid period unless the Order states otherwise.

05Digital Deliverables and Downloads

Custom digital deliverables are not returnable in the same way as physical goods. After a final deliverable has been approved, transferred, downloaded, published, launched, or materially used, related fees are non-refundable except where the deliverable materially fails to match the written scope and we are unable to correct it within a reasonable period.

06Advertising Spend and Third-Party Costs

The following are non-refundable once paid or committed:

• Advertising spend paid to advertising platforms.
• Software subscriptions, domains, hosting, licences, stock assets, plugins, marketplace fees, data fees, and other third-party expenses.
• Currency-conversion charges, bank fees, and taxes.
• Amounts retained or charged by a third-party provider under its own terms.

07Dissatisfaction and Correction Process

If you believe a deliverable does not conform to the agreed written scope, contact us within five business days of delivery and describe the issue in reasonable detail.

We will first attempt to correct a confirmed scope-related issue through the included revision process. A refund is not automatically available where the concern is based on a change of preference, changed strategy, lack of commercial results, platform action, or a request outside the agreed scope.

08Missed Meetings and Consulting Sessions

Consulting, training, or strategy sessions may be rescheduled with at least 24 hours' notice unless another period is stated at booking. Sessions missed or cancelled with less notice may be charged in full because the time was reserved.

09How to Request a Cancellation or Refund

Send an email to contact@trivoradigital.com with:

• Your name and business name.
• Invoice or order number.
• Service purchased.
• Reason for the request.
• Relevant supporting information.

Submit refund requests within 14 calendar days after the relevant charge or delivery, unless a different period is required by law or stated in your Order.

10Refund Decisions and Timing

We review requests in good faith and may request additional information. Approved refunds are returned to the original payment method where practical. We generally initiate approved refunds within 7 business days. The time for funds to appear depends on the bank, card network, currency, and payment provider.

11Chargebacks and Payment Disputes

Contact us before filing a chargeback so we can investigate and attempt resolution. We reserve the right to provide contracts, approvals, communications, access logs, delivery records, and other relevant evidence to payment providers in response to disputes.

12Mandatory Legal Rights

Nothing in this Policy limits refund, cancellation, or consumer rights that cannot legally be waived in your jurisdiction.

Contact: contact@trivoradigital.com